Edgecumbe Relief Fund | Horizon Energy Group

Horizon Energy Group, and its shareholder, the Eastern Bay Energy Trust, announced a relief package for customers in the Edgecumbe evacuation area affected by flooding.

Horizon Energy Group and its subsidiaries are committed to helping their customers and are offering a relief package to support:

Domestic customers who have been evacuated and unable to access their properties for an extended period of time with a rebate on fixed line charges; and
Those domestic customers who are uninsured and own their own homes with safety and repair assistance to help them through this challenging time.

Horizon Energy Group’s domestic customer relief package includes:

All domestic customers connected to the network as at 5 April 2017 in the Edgecumbe evacuation area will receive a rebate on their fixed line charges for a period of 20 days;
Horizon Energy Group’s wholly owned subsidiary ElectriServ, will be providing free safety inspections; and
A credit of $250, including GST, will be applied to the repair bill for all customers who undertake and complete their repair work with ElectriServ.

The relief package is designed to get people back into their houses safely, and if they choose to use ElectriServ for the repairs, they will receive a credit towards their repair. If the repairs are less than $250, the customer incurs no further costs.

The relief package is valued at over $100,000 and is designed to support those most in need.

All eligible domestic market customers will have the credit applied directly by their Retailer and are not required to apply for the rebate.

Customers who want to have a safety inspection or repair work carried, should call ElectriServ on 0800 377 669 to register their details and confirm if they qualify for the relief package. Conditions apply.

PDF Application Form:

Relief Package Application Form.pdf

Online Application Form

Full Name *

Physical Address

Phone Number

Email Address

Electricity Retailer

ICP (if known)

Declaration of Ownership of Property

Are you the owner occupier of the property?

Yes

Is your property insured? (If YES, please be advised that you are not eligible for this relief package)

Yes

If yes, who is your insurer?

Do you have contents insurance? (If YES, please be advised that you are not eligible for this relief package)

Yes

Have you had a safety inspection completed?

Yes

Brief description of work required

declaration *

By submitting this application form, you declare that the information you have provided is true and correct*

Who is the relief fund available to?

Domestic customers who have been evacuated and unable to access their properties for an extended period of time with a rebate on fixed line charges.
Those domestic customers who are uninsured and own their own homes with safety and repair assistance to help them through this challenging time.
Eligible ICPs are attached in the following document - the ICP number will be printed on your electricity bill.

Eligible Evacuated ICPs .pdf

What is the definition of a domestic customer/consumer?

A domestic customer / consumer is defined by the Electricity Industry Participation Code and means a person who acquires electricity for personal, domestic or household use or consumption and does not acquire electricity or hold himself or herself out as acquiring electricity for the purpose of resupplying it in trade or consuming it in the course of production or manufacture. Domestric customers / consumers are eligible for our LUDU, LUDR, NDU and NDR price categories.

Why is the safety and repair component of the relief package not available to all effected customers?

The fund is targeted at the vulnerable and those least able to afford the repairs, and should assist in getting the Eastern Bay of Plenty economy going.
The line charge rebate is available to all domestic customers in the evacuation area including tenanted and insured properties.

Why is the relief fund only available to the Edgecumbe evacuation area?

Although other areas were flooded and evacuated Edgecumbe was the worst affected area with people displaced from their properties for extended periods of time.

Why is the safety and repair component of the relief package only available through ElectriServ?

ElectriServ offers a one-stop shop for safety and repair work and is able to efficiently administer the use of the funds on our behalf, there maybe other funds available for people to access should they wish to use another party for their repairs.

How do I apply?

By filling in the online application form.
Downloading a copy and emailing it to relief@hegroup.nz or delivering it by hand to ElectriServ at 31 Pyne Street, Whakatane.
Hard copies of the form is available at ElectriServ, 31 Pyne Street, Whakatane or Horizon Energy Group, Level 4, 52 Commerce Street, Whakatane.